Sales and Purchase Policy:

  • 100% of the invoice amount must be paid before delivery.

  • If the customer wishes the company to handle transportation, delivery fees will be added to the invoice, and delivery will take place within two (2) business days from the date of full payment.

  • The company is not responsible for unloading or on-site handling. The recipient must provide sufficient labor for unloading. If the delivery fails and the goods return to the company’s warehouse, the customer must pay additional transportation fees to reschedule delivery.

  • If the customer prefers to handle pickup personally, collection will be from the company’s warehouse at the date and time arranged by the sales representative.

Return and Exchange Policy:

  • The customer has the right to return or exchange the product within a maximum of 14 days from the invoice date.

  • The customer has the right to exchange only within a maximum of 30 days from the date of delivery, and only in the case of a manufacturing defect.

  • Returns or exchanges are accepted only if the product is in its original condition and completely unused.

  • Returns must be made by the customer directly to the company’s warehouse.

  • The company accepts returns or exchanges for the full quantity only of porcelain, mosaics, and natural or engineered stones. Partial returns or exchanges of quantities listed on the invoice are not allowed.

During Discount or Promotion Periods:

  • If the customer requests a return within 14 days from the invoice date, 5% administrative fees and 5% opportunity loss fees will be deducted.

  • In case of exchange within the same 14-day period, only a 5% opportunity loss fee will be deducted.

In Case of Partial Payment:

  • If only part of the invoice has been paid and the customer decides to cancel within 14 days, a 5% administrative fee will be deducted.

  • If the allowed period (14 days) is exceeded without completing payment, the invoice value will be converted into store credit under the customer’s name, which can be used at any time.

Storage Policy:

  • The company will store sold products free of charge for up to 14 days from the invoice date.

  • If the customer does not collect the products within that time frame, the company reserves the full right to dispose of the products as it deems appropriate, including but not limited to: reselling, price changes, or invoice cancellation. The customer still retains full financial rights, subject to applicable deductions (administrative fees and opportunity loss fees) and the remaining amount will be converted into store credit under the customer’s name for future use.

  • If the products were specially imported for the customer, a storage fee of SAR 1 per square meter per day will apply starting from the 15th day after notifying the customer of the product’s arrival at the company’s warehouse, with no maximum cap on storage fees.

Customer Acknowledgment:

The payment of the invoice in full or in part by the customer is considered a full acknowledgment and acceptance of all company policies stated above. The customer waives any right to object to any of the terms, without the need for a physical signature.